Fairview Heights Animal Clinic & the Animal Hospital of O’Fallon

Hospital Policies

Our hospital policies at Fairview Heights and O’Fallon animal clinic are in place so we make sure we have a safe and timely environment for staff and patients alike. We want to make sure everyone has a positive and stress-free experience. To do this, we ask that our clients accept some simple policies.

Appointment Policy

We operate on an appointment policy so we can make sure each client gets the time and attention that they deserve and to prevent unnecessary wait times in the waiting room. We ask that you call for an appointment a few days in advance of your desired time so we can adequately prepare. If you cannot make your schedule appointment for whatever reason, please let us know as soon as possible so we can open your slot to another pet that needs care.

If you are experiencing an emergency during office hours, we will accommodate you at any time. Please call us on your way to our hospital if possible so we can provide you with emergency treatment as soon as you arrive.

During your visit to Fairview Heights and O’Fallon animal clinic, we kindly ask that you keep all cats inside carriers and all dogs on a non-retractable or locked leash for the safety of other patients and staff. Please inform the front desk staff during check-in if you are aware of any biting or other behavioral issues. If you are concerned about a contagious disease, let us know and we will take proper precautions to keep everyone at the clinic safe.

Payment Methods

We gladly accept the following forms of payment:

To continue to be able to provide top notch care for all our clients, we ask that payment be made in full at the time of services. We are happy to provide an estimated quote prior to services so you can adequately prepare.

Hours of Operation

Phone: 618-398-1530

Send Us A Message!

  • Monday: 8:00 AM - 6:00 PM
  • Tuesday: 8:00 AM - 6:00 PM
  • Wednesday: 8:00 AM - 7:00 PM
  • Thursday: 8:00 AM - 6:00 PM
  • Friday: 8:00 AM - 7:00 PM
  • Saturday: 8:00 AM - 5:00 PM
  • Sunday: Closed
Fairview Heights, IL location icon

Fairview Heights, IL


10208 Lincoln Trail

Fairview Heights, IL 62208

618-398-1530

O'Fallon, IL location icon

O'Fallon, IL


306 E. Highway 50

O'Fallon, IL 62269

618-632-6303

Hours of Operation

Phone: 618-632-6303

Send Us A Message!

  • Monday: 8:30 AM - 7:00 PM
  • Tuesday: 8:30 AM - 6:00 PM
  • Wednesday: 8:30 AM - 6:00 PM
  • Thursday: 8:30 AM - 7:00 PM
  • Friday: 8:30 AM - 6:00 PM
  • Saturday: 9:00 AM - 5:00 PM
  • Sunday: Closed